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Elevate Your Career and Impact the World with Concertina

Join us in changing the future of global work. At Concertina, we match the top talent in the Philippines with top companies worldwide. We're all about making a big difference, not just in your career but in the world.

Why Concertina Stands Apart

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Ethical Excellence

We're transforming outsourcing by prioritizing ethics, excellence, and innovation, fostering a community that values your growth.

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Unparalleled Benefits

Get premium health coverage for you and your dependents, plus $12K worth of global certifications through our training academy.

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Flexibility and Balance

Embrace flexible work-from-home options and unparalleled support that respect your need for work-life harmony.

Our Belief

With a 97% retention rate, our commitment to creating rewarding careers is evident. We champion Filipino professionalism and dedication, fostering an environment of continuous learning and success. Experience peace of mind knowing you are a part of an ethical BPO that feels like family.

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Discover Your Path at Concertina

Your Talent Recognized

Concertina is on a mission to connect the top 1% of professionals in the Philippines, with at least five years of outstanding experience, to elite roles in global companies.

 

We focus on specialized talent, offering not just jobs but dream roles where hard work and achievements are truly rewarded.

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Career Advancement and Community

At Concertina, we offer career paths with rapid progression and potential for significant earnings. Our commitment to ethical standards and professional growth is highlighted by our tailored, in-house training and $12K worth of globally-recognized certifications for lifelong learning and career evolution.

Comprehensive Support

We're dedicated to your well-being, and our dynamic, supportive work culture promotes professional and personal growth. Enjoy comprehensive health coverage, flexible work options, and a caring community.

 

Our mental fitness program and hardship fund offer support during tough times. These benefits ensure our team to surpass challenges and rise above adversity.

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Our Ethical Foundation

We are revolutionizing the BPO Industry. 

 

Our founders, Natalie Nichols and Tamara Loehr recognized the need for change in the BPO sector. With over 15 years in the industry, they founded Concertina with a vision for an ethical, impactful BPO company that emphasizes trust, respect, mentorship, and job security.

Our Unique Approach:
Hire, Train, Deploy

Our commitment to your growth begins with a comprehensive training, ensuring you're equipped with top-tier skills to meet evolving client needs and embody our dedication to personal and professional development.

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Hire

At Concertina, hiring goes beyond filling roles. It's about finding those who share our values and vision. We hire experts and leaders (5+ years of experience in the PH)- individuals with outstanding skills and work ethics to create the next generation of game-changers.

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Train

Training is critical to our commitment to growth and excellence. New team members receive tailored, in-house training and access to our certified academy. We believe in you, and are committed to investing in you, so you can prosper both professionally and personally.

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Deploy

We care passionately about what client you are paired with. Our end goal is not only a happy client, but that YOU are happy every day at work. We take the time to review their culture, along with your goals and passions, to secure your dream job.

Exclusive Opportunities & Positive Impacts

We select our clients from elite networks such as EO and YPO, targeting thriving, ethical businesses with revenues over $10M providing access to exclusive job opportunities not typically found on mainstream job boards. You’ll be a part of a mission-driven team recognized on the Top 150 Real Leaders list, creating a positive impact in the community and forging a path of professional growth and mutual respect.

Choose Concertina

Join a community where your contributions are valued and your career flourishes. 

Hear from our team members why they #ChooseConcertina.

Elevate Your Career With Concertina

If you’re driven to make a difference, ready to challenge the status quo, and eager to grow, we welcome you to explore a career with Concertina.

Ready to Join Us?

Explore your dream job at Concertina

  • What is the difference between outsourcing and offshoring?
    Offshoring, which is the practice of employing workers from overseas to collaborate with your local team, can help you save time and money. As they integrate into your team, your new team members learn about the culture and values of your business. Regardless of location, outsourcing is the contracting out of work to a third-party organisation. Companies typically opt to outsource because they lack the necessary skill set in-house to finish the job.
  • Is my data safe with Concertina?
    Concertina can assure mentees that their data is fully protected and safe. All team member/s are required to sign a non-disclosure and confidentiality agreement which abides to all data protection protocols.
  • Can I choose how long I can partner with Concertina?
    At Concertina, we offer flexible options that cater to different mentee’s needs. Following the analysis of the requirements, we then customise our partnership with you accordingly.
  • Can the team member/s overseas understand and speak English?
    We make sure to hire offshore team members with strong English communications skills. All of our team members understand and speak English fluently, so communicating with them will not be a problem in any way.
  • What is the minimum number of offshore team members I can hire?
    All of our solutions are upgradable, and you can choose how many team members to hire depending on your needs. To discuss the best options for your company, you can reach out to our Success Manager/Operations Head at raizza.reyes@concertina.team
  • Can I choose what country I would like to go offshore?
    Currently, we only hire people from the Philippines who are fit and best for your business needs.
  • What costs are involved? What is the payment method?
    Our fee structure is simple and transparent. We provide our partners with a 7 days term of payment, under a pricing model that enables you to set up your own team and is fully supported and managed by Concertina.
  • How does Concertina invoice their clients?
    Concertina invoice the clients on a monthly basis with a 7 days term of payment, in advance, based on the pre-agreed fixed rates.
  • Who will provide training to my new team member/s?
    Concertina provides free training to all offshore team members including certifications. Courses and/or training provided to the team members are the same with courses and/or training that we offer to our mentees. This is to make sure that all of our offshore team members are certified and will acquire the same skills and knowledge as our mentees. Mentees, on the other hand, will be in charge of the new team member/s training for product and process knowledge.
  • Who supplies my new team member/s with their equipment?
    We offer competitive pay and benefits, allowing us to require offshore team member/s to use their own equipment and have a strong internet connection and back up equipment in order to meet the needs of mentees.
  • Am I able to train my new team member/s with whatever I like or are there certain guidelines?
    Your team members will be trained to meet your expectations. We have guidelines to help you if needed but you can still train your team member/s based on your standards, but we do act ethically because we have a responsibility to ensure that all team member/s are treated equally.
  • Once I have my offshore team set up, who can I report any issues to?
    In a rare scenario that you have an issue with one of your offshore team members, you can contact our dedicated Operations Head, who will resolve any issues as soon as possible. We have escalation procedures in place to ensure that any concern is resolved.
  • What would be the work set-up of my offshore team?
    All Concertina team members are all working from home in a comfortable and quiet workspace.
  • How can I communicate with my offshore team member/s?
    There are no restrictions on any communication channels in the Philippines, allowing you to use any communication channels between your offshore team member/s, such as Slack, WhatsApp, Skype, Google Chat, and the like. We have recommended approaches to communicating with team members for optimum productivity and this will be explained during onboarding.
  • Sales & Lead Generation
    LinkedIn Outbound Lead Generation Specialist Sales Representatives
  • Marketing
    Full-stack Marketers Graphic Designers Web Developer Video Editor Personal Branding System
  • Customer Service
    Customer Service Representative Order Entry
  • What is the difference between outsourcing and offshoring?
    Offshoring, which is the practice of employing workers from overseas to collaborate with your local team, can help you save time and money. As they integrate into your team, your new team members learn about the culture and values of your business. Regardless of location, outsourcing is the contracting out of work to a third-party organisation. Companies typically opt to outsource because they lack the necessary skill set in-house to finish the job.
  • Is my data safe with Concertina?
    Concertina can assure mentees that their data is fully protected and safe. All team member/s are required to sign a non-disclosure and confidentiality agreement which abides to all data protection protocols.
  • Can I choose how long I can partner with Concertina?
    At Concertina, we offer flexible options that cater to different mentee’s needs. Following the analysis of the requirements, we then customise our partnership with you accordingly.
  • Can the team member/s overseas understand and speak English?
    We make sure to hire offshore team members with strong English communications skills. All of our team members understand and speak English fluently, so communicating with them will not be a problem in any way.
  • What is the minimum number of offshore team members I can hire?
    All of our solutions are upgradable, and you can choose how many team members to hire depending on your needs. To discuss the best options for your company, you can reach out to our Success Manager/Operations Head at raizza.reyes@concertina.team
  • Can I choose what country I would like to go offshore?
    Currently, we only hire people from the Philippines who are fit and best for your business needs.
  • What costs are involved? What is the payment method?
    Our fee structure is simple and transparent. We provide our partners with a 7 days term of payment, under a pricing model that enables you to set up your own team and is fully supported and managed by Concertina.
  • How does Concertina invoice their clients?
    Concertina invoice the clients on a monthly basis with a 7 days term of payment, in advance, based on the pre-agreed fixed rates.
  • Who will provide training to my new team member/s?
    Concertina provides free training to all offshore team members including certifications. Courses and/or training provided to the team members are the same with courses and/or training that we offer to our mentees. This is to make sure that all of our offshore team members are certified and will acquire the same skills and knowledge as our mentees. Mentees, on the other hand, will be in charge of the new team member/s training for product and process knowledge.
  • Who supplies my new team member/s with their equipment?
    We offer competitive pay and benefits, allowing us to require offshore team member/s to use their own equipment and have a strong internet connection and back up equipment in order to meet the needs of mentees.
  • Am I able to train my new team member/s with whatever I like or are there certain guidelines?
    Your team members will be trained to meet your expectations. We have guidelines to help you if needed but you can still train your team member/s based on your standards, but we do act ethically because we have a responsibility to ensure that all team member/s are treated equally.
  • Once I have my offshore team set up, who can I report any issues to?
    In a rare scenario that you have an issue with one of your offshore team members, you can contact our dedicated Operations Head, who will resolve any issues as soon as possible. We have escalation procedures in place to ensure that any concern is resolved.
  • What would be the work set-up of my offshore team?
    All Concertina team members are all working from home in a comfortable and quiet workspace.
  • How can I communicate with my offshore team member/s?
    There are no restrictions on any communication channels in the Philippines, allowing you to use any communication channels between your offshore team member/s, such as Slack, WhatsApp, Skype, Google Chat, and the like. We have recommended approaches to communicating with team members for optimum productivity and this will be explained during onboarding.
  • Sales & Lead Generation
    LinkedIn Outbound Lead Generation Specialist Sales Representatives
  • Marketing
    Full-stack Marketers Graphic Designers Web Developer Video Editor Personal Branding System
  • Customer Service
    Customer Service Representative Order Entry
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