Resolution Specialist

We are seeking a Resolution Specialist to guide clients through the timeshare dispute and termination process within the financial services and timeshare cancellation industry. This client-facing role requires exceptional communication, organization, and empathy to help clients navigate what is often a stressful situation.

Ideal candidate is organized, motivated, positive, patient, and a strong team player. You'll manage disputes end-to-end, ensure clear client communication, and maintain accurate records in Salesforce while working toward successful timeshare termination. Prior experience in timeshare, financial services, or consumer dispute resolution is preferred.

Job Responsibilities:

• Actively work disputes throughout the termination process and client file lifecycle.
• Ensure clients understand each step and action of their dispute.
• Draft and formulate appropriate, client-specific action steps throughout dispute resolution.
• Respond to emails, calls, and chats within expected timeframes.
• Address client feedback form comments within 24 hours via Chatter thread.
• Maintain accurate, up-to-date client records in Salesforce.
• Maintain professional communication with clients via email, mail, and phone.
• Execute additional responsibilities and special initiatives as assigned.
• Demonstrate discretion and independent judgment with minimal supervision.

Qualifications:

• Excellent time management and multitasking skills.
• Ability to work independently and within a group.
• Excellent written and verbal communication skills.
• Positive and professional attitude.
• Excellent interpersonal skills.
• Flexibility and adaptability.
• Ability to handle sensitive information with discretion.
• Strong attention to detail.
• Outcome-oriented and results-focused mindset.
• Ability to proactively assist wherever required.
• 3+ years of customer service experience preferred.
• 1–2 years with Google Workspace, Microsoft Office, Salesforce preferred.
• Apple MacBook experience preferred.
• AI tools familiarity preferred.
• Bilingual preferred.

Requirements:

• Updated Resume/CV.
• Ability to work in a fast-paced, dynamic environment.
• Reliable internet connection and personal computer.
• UPS/battery backup to ensure continuity during power interruptions.

Benefits:

• Competitive salary with performance-based incentives.
• WFH set-up.
• Opportunities for career advancement.
• HMO coverage for employee and immediate family members.

Join our team now and be part of the top 1% talent in the Philippines!