top of page
Customer-Facing Sales Support Specialist
Concertina is seeking an experienced and customer-focused Sales Support Specialist for our client in the IT consulting industry. In this role, you will manage a portfolio of long-tail customer accounts, ensuring renewals, nurturing relationships, and identifying upsell opportunities. This is a client-facing position that blends customer success, inside sales, and renewal management—ideal for someone who enjoys building relationships, understanding technology solutions, and delivering value without aggressive cold selling.
Job Responsibilities:
Requirements:
Benefits:
Join our team now and build lasting client relationships while driving growth in the technology sector!
Job Responsibilities:
- Manage a portfolio of accounts to ensure timely renewals and high customer satisfaction.
- Proactively engage with clients to confirm service continuity and identify evolving needs.
- Present relevant upsell or cross-sell opportunities aligned with customer goals.
- Coordinate with internal teams and vendor partners to ensure accurate quoting and smooth execution.
- Maintain detailed CRM records, including renewal dates and sales activity tracking.
- Serve as the primary point of contact for routine account support and technology recommendations.
- Minimum 6 years of experience in sales support, customer success, account management, or renewals, preferably in a tech or SaaS environment.
- Strong communication skills with a proactive, consultative approach; comfortable on phone and email.
- Familiarity with CRM tools such as HubSpot or Salesforce.
- Excellent organizational skills with the ability to manage multiple accounts and deadlines.
- Tech-curious and eager to learn about IT solutions, licensing, and vendor ecosystems.
Requirements:
- Updated Resume/CV.
- Reliable internet connection and personal computer
- UPS/battery backup for uninterrupted work.
Benefits:
- Competitive salary with performance-based bonuses.
- Fully remote role with flexible work culture.
- Opportunity to work with a high-growth, mission-driven IT advisory firm.
- HMO coverage for employee and immediate family members.
- Offer to match current rate plus a 40% increase.
Join our team now and build lasting client relationships while driving growth in the technology sector!
Can't find the job that you are looking for?
bottom of page