Billing & Collections Specialist

Concertina is seeking for a Specialist, Billing & Collections in the Property Care / Field Services industry.

We are looking for someone who will make sure the work completed by our field teams turns into accurate invoices — and that those invoices get paid on time.

In simple terms — your job is to send correct invoices quickly, follow up on unpaid accounts, and make sure money comes in without delays.

This is not just a data-entry role. You will own the billing process from start to finish.

What You’ll Really Be Doing:

Billing & Invoicing

• Generate invoices for residential and commercial services (pest control, landscaping, janitorial, pool care, etc.).

• Submit invoices through customer vendor portals (like VendorNet and others).

• Ensure invoices are sent on time — many due on the 1st of the month or within 24 hours of job completion.

• Double-check contract details (square footage, materials used, pricing) before sending invoices.

Vendor Portal Management

• Upload required documents like W-9s and Certificates of Insurance (COIs).

• Resolve invoice rejections quickly (within 24 hours).

• Maintain compliance in customer portals to prevent payment delays.

Collections & Accounts Receivable

• Monitor the AR Aging report daily.

• Follow up on unpaid invoices via email and phone.

• Reduce overdue accounts and meet DSO targets.

• Maintain professional but firm communication with customers.

Data Accuracy & Compliance

• Keep customer billing data accurate and updated.

• Work with Internal Ops to secure required documents for payment release.

• Minimize billing errors and disputes.

Customer Support

• Resolve billing questions and disputes quickly.

• Act as the main contact for billing concerns while maintaining strong client relationships.

What Success Looks Like:

• Invoices are sent on time — no delays.

• 95% of invoices are collected within payment terms.

• AR over 60 days stays below 5%.

• Billing disputes stay below 2%.

• Vendor portal issues are resolved within 24 hours.

What We’re Really Looking For:

• 5+ years of experience in billing, accounts receivable, or revenue cycle management.

• Experience in service-based industries (facility services, property services, etc.) is a plus.

• Comfortable working with vendor portals and ERP systems.

• Strong attention to detail and accuracy.

• Confident following up on unpaid invoices — you are not afraid to pick up the phone.

• Strong understanding of contracts, tax rates, and billing calculations.

• Organized and able to manage multiple accounts at once.

• Results-driven and motivated by hitting collection targets.

Requirements:

• Updated Resume/CV.

• Reliable internet connection and personal computer.

• Ability to work in a deadline-driven environment.

Benefits:

• Competitive salary based on experience.

• PTO and paid holidays.

• Remote work 

Opportunity to grow in a performance-focused accounting team.

Join our team now and be part of the top 1% talent in the Philippines!