Responsibilities

Maintain constant communication with managers, team members, and clients to ensure proper operations client projects
Develop, implement, and maintain quality assurance protocols
Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
Ensure that operational activities remain on time and within budget
Track staffing requirements, hiring new employees as needed
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent client service
Establish a high standard for productivity, quality, and client satisfaction
Work closely with department heads to ensure that projects remain compliant
Oversee all team members working for clients

Skills

Strong skills in budget development and oversight team members
Excellent ability to delegate responsibilities while maintaining organizational control of the operations and client service
Excellent skills in using different project management software and/or tools
Proficiency in conflict management and business negotiation processes
Knowledge of business productivity software and an aptitude for learning new applications

5 to 7 years of proven success in an operations management role
Bachelor’s degree (or equivalent) in operations management, business administration, or related field
Working knowledge of management software programs
Excellent verbal communication skills