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Project Director


  • Maintain constant communication with managers, team members, and clients to ensure proper operations client projects

  • Develop, implement, and maintain quality assurance protocols

  • Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity

  • Ensure that operational activities remain on time and within budget

  • Track staffing requirements, hiring new employees as needed

  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

  • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent client service

  • Establish a high standard for productivity, quality, and client satisfaction

  • Work closely with department heads to ensure that projects remain compliant

  • Oversee all team members working for clients


  • Strong skills in budget development and oversight team members

  • Excellent ability to delegate responsibilities while maintaining organizational control of the operations and client service

  • Excellent skills in using different project management software and/or tools

  • Proficiency in conflict management and business negotiation processes

  • Knowledge of business productivity software and an aptitude for learning new applications


  • 5 to 7 years of proven success in an operations management role

  • Bachelor’s degree (or equivalent) in operations management, business administration, or related field

  • Working knowledge of management software programs

  • Excellent verbal communication skills

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